Refund policy

Refund Policy

Thank you for shopping at Mama's Touch. We take great pride in the quality and craftsmanship of our handmade items. Please carefully review our refund policy below:

1. No Returns or Exchanges: Due to the custom and handmade nature of our products, we do not accept returns, exchanges, or cancellations. All sales are final. Please ensure that you review all product details and make your selections carefully before completing your purchase.

2. Damaged or Defective Items: If you receive an item that is damaged or defective, please contact us within 7 days of receiving your order. Provide a description of the issue along with photographic evidence of the damage or defect. We will assess the situation and, if applicable, arrange for a replacement or issue a refund for the damaged or defective item.

3. Incorrect or Missing Items: In the event that you receive the wrong item or if an item is missing from your order, please reach out to us within 7 days of receipt. Include details about the incorrect or missing item and provide photographic evidence if possible. We will work to resolve the issue promptly by sending the correct item or issuing a refund.

4. Contact Information: To report any issues or request assistance, please contact us at Contact@mamastouch.com with your order number and a detailed description of the issue.

We appreciate your understanding and support of our small business. Your satisfaction is important to us, and we are here to assist you with any concerns you may have regarding your order.

Thank you for choosing Mama's Touch!